Help Center

 

Delivery & Shipping
With Regards To Fresh Fruit In Your Order
All customers have the option to add a variety of items, some of which are perishable. Any perishable item (that is, any item with a "life span" that is subject to decay or spoilage) can be added to any delivery that is being shipped within the Greater...
Hold On... What Is A Probiotic?
Foods and drinks that are "probiotic" contain live cultures that are good for your gut. Inside each of us is a microbiome, or a community of good and bad bacteria that outnumber our cells ten to one. The live cultures in probiotics help the "good guys...
How Can I Pay For My Order?
We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account. Although the Heart Thorn website...
View all
Refunds & Returns
Do You Deliver On Weekends?
Deliveries on Saturdays & Sundays are available for addresses with our Local Delivery Zone ONLY as long as the order is placed before 11:00 AM EST on the preferred date of delivery, while orders being shipped outside of the local delivery zone are...
Do You Deliver Before Or After Hours?
Some deliveries can be delivered (pending on address) before and after hours. An additional charge will be applied to any order where special delivery service is to be performed, on a business day after 5:00 p.m. and before 8:00 a.m. (origin local time...
Why Wasn’t My Order Delivered Directly?
Arrangements are made for Deliveries and Shipments to the delivery address (or applicable shipping locations, where delivery and shipment services are provided) indicated on the original order. For a delivery to a Residence, our Drivers and Service ...
View all
Delivery Services
How Do I Cancel My Order?
We do abide by a strict no cancellation policy. Once an order has been placed and payment has been received, the information for that order is immediately assigned an order number and then forwarded to our production department. Once this has been ...
My Shipment Arrived Damaged - What Do I Do?
If upon receiving your delivery you notice that a package is visibly damaged, we recommended that you inspect the package for damaged before signing for and accepting it, then make note of any product damaged to the delivery service. To process a damage...
CLUB MEMBERSHIPS - RETURNS, DAMAGES AND CANCELLATIONS
Due to the perishable nature of most of the items in our club memberships, we are unable to accept returns for club memberships under any circumstances or process refunds. All claims for damaged, spoiled, or missing shipments must be made within 5 days...
View all
Ordering Information
Where is My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.
Do You Offer Free Shipping?
Yes! We do offer free shipping on qualifying orders. To qualify for Free Delivery in Canada a minimum purchase of $100 CAD (before taxes) is required per delivery location. To qualify for Free Delivery in USA a minimum purchase of $100 USD (before taxes...
How Long Does It Take To Process My Order?
We process all orders within one hour of receipt of payment during normal business hours unless otherwise requested.
View all
General Questions
I am Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can to make...
Where is My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.
How Can I Pay For My Order?
We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account. Although the Heart Thorn website...
View all
Substitutions & Out of Stock Products
I am Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can to make...
Can I Skip A Month?
We are currently set up with a Pause My Subscription option. Simply log into your account and choose Edit your subscription, then pause my subscription. When you would like to continue with your subscription simply continue with your subscription...
What Is Your Return Policy?
We want to make sure you and your kitty are 100% satisfied with your KitNipBox! If any of the products you receive are defective, please email us at [email protected] and let us know what's wrong, so that we can work with you to replace the item as soon...
View all
Perishable Items
I am Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can to make...
Where is My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.
How Can I Pay For My Order?
We accept all major credit cards as payment, namely Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account. Although the Heart Thorn website...
View all
General Delivery Questions
I am Moving. How Do I Change My Address?
It's important to change your address as soon as possible when you move so we can make sure your package gets to you. If you crate has already shipped and you have just moved, please email us right away and we’ll make sure to do whatever we can to make...
What Does Gourmet Mean?
Gourmet is a word used to describe food made with high-quality ingredients and expert preparation. It also refers to a person who enjoys and is familiar with gourmet foods and artful cooking. So if you enjoy the taste of Popcornopolis gourmet popcorns...
What Is The Best Gift To Give?
The best gift you can give anyone is love, caring and thoughtful consideration. For a delicious way to say it all, give the gift of anything from Popping Amaizing. It is popped with love, seasoned with care and packaged with thoughtful consideration...
View all
Our Canadian Delivery Services
Can You Add Our Branding or Greeting Cards?
For special events or corporate orders, our products can be customized with specific colours or branded items. To have these items included, the branded items must be delivered to our facilities two or three business days (5 business days for large orders...
Can I Add Fruit, Cheese, Cakes & Flowers to My Order?
Yes, these items can be added to most orders. We do recommend shipping perishable items using same day or next delivery services as these deliveries might need to be left outside and exposed to elements that are beyond our control, such as weather and...
Can I Completely Customize My Order?
One of the most outstanding aspects of our business compared to others in the industry is that you can completely customize almost any product we sell! We offer thousands of items and products upgrades and add-ons!  You can also add items to any one ...
View all