At Hazelton’s, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction is our priority. We carefully inspect your order prior to shipment and hand package it with care. Our goal is to exceed your expectations. We guarantee our gift products to be of the highest quality, and we strive to maintain this quality throughout every delivery process.
Upon receipt, please have your gift recipient inspect your purchase and notify us of any damage within five business days of the delivery date on the order with enough information to allow us to understand the situation. Please see "Delivery Information" for additional information on Damaged Goods.
We do not accept returns in any circumstances as most of the items that we sell are customized, gift wrapped and cannot be resold.
From time to time, deliveries can be lost in transit, delivered to the wrong location or stolen. In such circumstances, the right to damages of any kind against Hazelton’s will be extinguished unless Hazelton's is contacted within with 10 days from the date on which the delivery should have been delivered, or from the date on which delivery stopped. Please see "Delivery Information" for additional information on Lost Goods.
Upon request, Hazelton’s will, at its discretion, refund or credit a Customer (payer) if a guaranteed delivery is not delivered in accordance with the applicable service guarantee (see “Service Guarantees”). Please see "Delivery Information" for additional information on Delayed Goods.
Hazelton’s is not responsible for the consequences (direct or indirect) of a failure to deliver a delivery by a stipulated time.
CLUB MEMBERSHIPS - RETURNS, DAMAGES AND CANCELLATIONS
Due to the perishable nature of most of our items, we are unable to accept returns for club memberships under any circumstances.
All claims for damaged, spoiled, or missing shipments must be made within 5 days following your scheduled delivery. Claims may be made by email to email@example.com or by calling us. For claims that are accepted, the Company will replace your damaged, spoiled or missing shipment with a shipment in a future month.
Memberships cannot be cancelled under any circumstances. Also, the Company cannot accept cancellation requests from the purchaser of a membership sent to a third-party recipient.