Free Delivery to Canada if Order is Over $100
Same Day Shipping - Free Same Day Delivery in Toronto Area
We are pleased to offer Free Gift Basket Delivery Services in Canada and Same Day Gift Basket Delivery in Toronto & the GTA (“Greater Toronto Area”) through our Canadian locations.
Your Gift Basket Delivery will be delivered by experienced delivery service providers at No Charge — Locally and Across Canada! To qualify for Free Delivery in Canada a minimum purchase of one hundred dollars (CDN)(before taxes) is required per delivery location.
We process all orders within one hour of receipt of payment during normal business hours unless otherwise requested.
Whether your gift basket needs to get to its destination the same day, next morning, the next evening or in a week or two, we use a suite of delivery services to meet your needs. See details below to learn more about each of our delivery services.
Below are Hazelton’s delivery services available for deliveries traveling within Canada.
HAZELTON'S EXPRESS, AIR & PRIORITY DELIVERY SERVICES
All of Hazelton’s Express, Air & Priority Delivery Services are money-back guaranteed** delivery services.
HAZELTON’S EXPRESS® SERVICES
Express® Guaranteed* Next Day Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. Receive guaranteed delivery in Canada by the end of the next business day.* However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* on the business day specified by Hazelton’s checkout. When next business day delivery is needed and getting a shipment there by end of day is soon enough, choose our Express service.
HAZELTON’S EXPRESS 9AM®
Express 9AM® Guaranteed* Delivery by 9 a.m. the next business day. Ordering deadline: 2 pm today.
Delivery guaranteed* from select points in Canada to selectpoints in Canada by 9:00 a.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by 9:00 a.m. on the business day specified by Hazelton’s checkout .
HAZELTON’S EXPRESS® 10:30AM
Express 10:30AM® Guaranteed* Delivery by 10:30 a.m. the next business day. Ordering deadline: 2 pm today
Delivery guaranteed* from select points in Canada to select points in Canada by 10:30 a.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by 10:30 a.m. on the business day specified by Hazelton’s checkout.
HAZELTON’S EXPRESS®
Delivery guaranteed* from most points in Canada to most points in Canada by End of Day the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by End of Day on the business day specified by Hazelton’s checkout.
HAZELTON’S EXPRESS® EVENING
Delivery guaranteed* from most points in Canada to select points in Canada between 5:30 p.m. and 9:00 p.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Hazelton’s checkout.
HAZELTON'S XPRESSPOST®
Guaranteed* Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Hazelton’s checkout.
HAZELTON'S PRIORITY AIR SERVICE®
Guaranteed* Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Hazelton’s checkout.
*Certain terms, conditions and geographic restrictions apply (including point of origin and destination guarantee restrictions and money-back guarantee restrictions). In most cases, end of day means 5 p.m. for deliveries to Business Locations and 8 p.m. to residential locations.
HAZELTON’S GROUND SERVICES
Hazelton’s basic ground services are not money-back guaranteed* delivery services. Hazelton's Expedited Ground, Hazelton’s Ground 9AM, Hazelton’s Ground 10:30AM and Hazelton’s Ground Evening are money-back guaranteed* delivery services. The typical delivery times for ground shipping are shown by Hazelton's checkout.
HAZELTON’S BASIC GROUND® SERVICE
Ground Service® Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. Typical (Not Guaranteed) delivery times are indicated when you checkout. With this alternative, shipments can arrive by the end of one or more business days, depending on your destination. For less time-sensitive shipments in one or more business days.
If the gift delivery cost (before taxes) is over $100 (per delivery location), this is a FREE service throughout Canada. Note: In no event is a delivery tendered using Hazelton’s Ground service eligible for a delivery guarantee.
HAZELTON’S GROUND® 9AM
Delivery guaranteed* from select points in Canada to select non-regional points in Canada by 9:00 a.m. within two or more business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* by 9:00 a.m. on the business day specified by Hazelton’s checkout.
HAZELTON’S GROUND® 10:30AM
Delivery guaranteed* from select points in Canada to select non-regional points in Canada by 10:30 a.m. within two or more business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* by 10:30 a.m. on the business day specified by Hazelton’s checkout
HAZELTON’S GROUND® EVENING
Delivery guaranteed* from most points in Canada to select points in Canada between 5:30 p.m. and 9:00 p.m. within two to six business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be
guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Hazelton’s checkout
HAZELTON’S SAME DAY® SERVICES
Hazelton’s Same Day deliveries are money-back guaranteed* hand delivery services. Hazelton’s Same Day service is provided by a Hazelton’s authorized agent.
SAME DAY SERVICES® – IN CITY – GREATER TORONTO AREA AND SUBURBS
When it’s important for a gift delivered to its destination today use our Same Day® Services. We offer a variety of delivery options, whether across the city or to one of the suburbs. * And for greater convenience, we offer same day delivery 7 days a week, 365 days a year (we offer limited delivery on Christmas Day and Boxing Day).*
SAME DAY IN-CITY - DOOR TO DOOR RUSH
When an urgent gift needs to be delivered across the city today, choose from our suite of Same Day options, available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton, Brampton, Concord, Downsview, Maple, Markham, Mississauga, Pickering, Rexdale, Richmond Hill, Thornhill, Vaughan, Weston, Woodbridge, Ajax, Whitby, Brooklyn, Oshawa, Courtice, Aurora, Newmarket, Oakville, Burlington, Milton, Gormley, Whitchurch, Stouffville, Schomberg, Nobleton, Kleinberg and King City.
1 Hour® Hand Delivery - Guaranteed*. Available 7 days a week,10 am to 6 pm.
90 Minute® Hand Delivery - Guaranteed*. Available 7 days a week,10 am to 6 pm.
2 Hour® Hand Delivery - Guaranteed*. Available 7 days a week,10 am to 6 pm.
4 Hour® Hand Delivery - Guaranteed*. Available 7 days a week,10 am to 6 pm.
Same Day® Hand Delivery - Guaranteed* to businesses by 5 pm and residences by 8 pm. Ordering deadline: 11 am today. If the gift delivery cost (before taxes) is over $100 (per delivery location), this is a FREE service throughout the GTA delivery zone noted above.
Next Day® Hand Delivery - Guaranteed* to businesses by 5 pm and residences by 8 pm. Ordering deadline: 11 pm today. If the gift delivery cost (before taxes) is over $100 (per delivery location), this is a FREE service throughout the GTA delivery zone noted above.
Any Day!® Hand Delivery - Guaranteed*. We deliver on the date you picked! Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 11 pm today. Note: Does not include Same Day Delivery Services. If the gift delivery cost (before taxes) is over $100 (per delivery location), this is a FREE service throughout the GTA delivery zone.
Same Day Evening® Hand Delivery - Guaranteed* between 5:30 and 9 pm. When same day delivery is needed, but a recipient won't be home during the daytime, choose our Same Day Evening® Hand Delivered. Ordering deadline: 3 pm today.
Any Day Evening!® Hand Delivery - Guaranteed*. We deliver on the date you picked between 5:30 and 9 pm. Ordering deadline: 11 pm today. Note: Does not include Same Day Delivery Services.
Next Day Morning® Hand Delivery - Guaranteed* Next day delivery by noon. Order must be placed by 4 pm today.
Any Day Morning!® Hand Delivery - Guaranteed*. We deliver on the morning you picked. Ordering deadline: 11 pm today. Note: Does not include Same Day Delivery Services.
Free Pickup at Our Warehouse at 130 Sparks Avenue in Toronto (Allow 2 hours for processing and assembly).
HAZELTON'S, TORONTO GOURMET GIFT BASKET DELIVERY SERVICE AND ALCOHOL DELIVERY
The Alcohol and Gaming Commission of Ontario (AGCO) has issued Toronto Gourmet Gift Basket Delivery Service a licence to deliver beer, liquor, wine, and champagne on behalf of Hazelton's.
To be in compliance with these rules, all of our drivers are “Smart-Serve” certified – and we take this seriously! We will ensure that anyone who receives a gift basket from Toronto Gourmet Gift Basket Delivery Service is legally able to receive alcohol. Alcohol purchased should be for the personal consumption of the gift recipient and not for resale. If a gift recipient looks less than 25 years of age, we will require proof of age and a signature certifying that they are of age to purchase/receive alcohol.
Hazelton’s and Toronto Gift Basket Delivery Service will comply with the rules and regulations as set out by the AGCO relating to this Liquor Delivery Service License.
All wine, champagne, beer and liquor baskets sold by Hazelton’s or Toronto Gift Basket Delivery Service with a value over $100 includes a $15 delivery charge. So far example, if the total price paid by a customer for a custom liquor basket before tax is $150, the price is $135 + $15 for deliver for a total of $150.00 plus taxes. The AGCO requires us to charge a minimum delivery charge on all liquor orders.
WHAT IF NO-ONE IS AT HOME FOR THE DELIVERY?
For deliveries to Greater Toronto Area and suburbs - If no one is at home when our drivers attempt delivery, our drivers will call the gift recipient to see where they can safely leave the gift basket. If the driver cannot reach the gift recipient, they will leave a a message (if possible) and the driver will leave the package at a safe place without obtaining a signature. If the gift cannot be left safely and no one can accept the delivery, re-delivery will be necessary. A re-delivery charge may be required at an additional charge (typically $15-$40). We will try to avoid the re-delivery but will not leave a gift in an unsafe place. We will arrange the re-delivery at the earliest possible time - often later in the day or the next day. The re-delivery charge will be charged to your VISA or Mastercard. If you have paid for your order by PayPal, we will not do the re-delivery until we have received the re-delivery fees.
For Deliveries Outside of the Toronto Area - For shipments by common carrier, the courier will not attempt to contact the gift recipient if no one is at home when the gift arrives. Common carriers never call gift recipients. Instead they will leave the package at the front door if they feel it is safe to do so. If they do not feel it is safe to leave it at the front door, they will leave a notice indicating where the gift can be picked up by the gift recipient (e.g. at the post office or a Purolator Drop Box). If the package is not picked up in the following 10 days, if will be returned to Hazelton's. Redelivery may be attempted . A re-delivery charge may be required at an additional charge (typically $15-$40).
SHIPPING FRESH FRUIT, CAKES & BAKED GOODS, FLOWERS, FRESH CHEESE, CHOCOLATE DIPPED STRAWBERRIES & PERISHABLES
Chocolate Dipped Strawberries, Fresh Cheese, Fresh Fruit, ETC are perishable and, therefore, must be shipped quickly.
For this reason, we highly recommend customers request to have Fresh Fruit, Fresh Cheese & Chocolate Dipped Strawberries to be shipped on an express, same day or next day basis only. Same day service is free in the Greater Toronto Area and suburbs -- see above.
If a customer does not choose same-day or rush service for a chocolate dipped fruit order, we will substitute the fresh strawberries with truffles or strawberries made of dark or milk chocolate so they arrive in good condition. During the hot summer months - June to August - we recommend rush or same day service only for Chocolate Dipped Strawberries.
For orders that request fresh cheese, we will substitute non-perishable cheese if the expected delivery times are more than 24 hours or the cheese could good bad.
If a customer requests delivery of fruit, fresh cheese, chocolate dipped strawberries, etc by ground shipping, we cannot guarantee freshness or the quality of these items when they are received and will not refund customers if items have melted or the items are received in less than perfect condition.
Unless otherwise indicated, the following Hazelton’s Specialized Services may be added to any delivery for an additional charge. Other specialized services may be available upon request.
HOLD FOR PICKUP
Where a Gift Recipient is not available to accept a delivery attempt by one of Hazelton’s independent couriers, the delivery will be held at an authorized location for in-person pickup.
Deliveries held for pickup will be held at the authorized location up to five business days. If the Gift Recipient fails to pick up the delivery during this time, the package may returned to Hazelton's at the Customer’s expense.
ADMINISTRATIVE CHARGES
Hazelton’s reserves the right to discontinue, apply new, or modify existing, administrative charges at any time and from time to time. Unless otherwise indicated, any of the following Hazelton’s administrative charges may be applied to any orders placed with Hazelton’s.
ADDRESS CORRECTION
An additional charge will be applied per piece where the Receiver’s address is incorrect, incomplete or illegible.
PROOF OF DELIVERY
Unless otherwise specified in these Terms and Conditions, Hazelton’s will provide electronic proof of delivery, where available, to Customers or Gift Recipients at no extra charge at www.Hazeltons.ca or by contacting customerservice@Hazeltons.ca or Hazelton’s (see “Contact Us”).
An additional charge will be applied if a Customer requests, and is provided with, a hard copy proof of delivery.
DELAY
Upon request, Hazelton’s will, at its option, refund or credit a Customer (payer) if a guaranteed delivery is not delivered in accordance with the applicable service guarantee (see “Service Guarantees”).
Hazelton’s is not responsible for the consequences (direct or indirect) of a failure to deliver a delivery by a stipulated time.
EVENTS BEYOND HAZELTON'S CONTROL
Hazelton’s is under no obligation to refund or credit a Customer (Gift Sender) for any delivery charges, or for any loss, damage, delay, non-delivery, misdelivery or failure to perform, caused by events beyond Hazelton’s control, including, but not limited to, any act, default or omission of the gift sender/customer, gift recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labour disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling, documentation or routing.
To call our Canadian location dial: 1-416-837-8811 or complete the form to the right:
