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Customer Care - Search for your question here:

Frequently Asked Questions

Order Placement

Can I fully customize an order?

Can I order a gift if I'm not in Buffalo?

What forms of payment can I use?

How much advanced time is required for orders?

Can I order multiple baskets in one order?

Can I add fruit, cheese, cakes, and flowers to my order?

Why do you need the Recipient's phone number?

What information is included with the delivery?

Can I add a personal message to my order?

Will my gift basket look exactly like the one in the photo?

What if I do not want to input my credit card number through the Internet to place an order?

How far in advance do I need to place an order?

What information is included with the delivery in addition to the basket itself?

How long will the gourmet foods in my gift basket stay fresh?

What else do I need to know about placing my order online?

What is your "substitution policy"?

Can I purchase a basket in-store?

Shipping & Delivery

Where do you deliver to?

What happens if the package needs to be re-delivered?

Can I change or correct an address?

My package arrived damaged, what do I do?

Why was my order late?

Can I cancel a shipment?

Why wasn't my order delivered directly?

Refunds & Returns

Can I get a refund?

What is your Return Policy?

How do I cancel my order?

My basket arrived damaged – what do I do?